Africell Customer Care Manager Fails To React To Staffers Allegations Of Allegedly Pocketing Company Funds!

Mr Nouri doesn’t want anybody’s success no matter how hard working or educated you are. He grudges degree holders and he never motivated anybody to a point that MD has to intervene and motivate workers.

Mr Nouri eliminates whoever knows much about him. Examples are Salieu Njie (Elas) Baboucarr Ceesay (BC), Yunus Komma, Baboucarr Jallow (Bob). Gambia, please help me warn Abubacarr Trawally. You are up next!  

Karim Nouri allegedly took D6 million from the company management. The management knows what I am talking about. Karim used to take old receipts to raise petty cash.

Karim called us into his office trying to deny that he doesn’t take drugs. Karim, if you do not take drugs, why would Omar you accept Danso to insult you, even in the presence of your staff? Of course, we know that it is Omar who uses his connections in the security to come to your rescue whenever you’re caught with…..

Mr Nouri is also trying to make us believe that he brought Mr Trinn for us at the call centre. We’re not fools Mr Nouri. We know that it is Mr Badara who brought Mr Trinn to the call centre. Mr. Mbye, Insha Allah, you’ll see results! And to Mr Trinn: Goodluck. Continue being the good person that you are and we’ll deliver our best.

Mr. Karim never innovates a single thing. Rather, he’s more obsessed with sending reports to Lebanon about this-and-that of other departments. Karim is a man of interest. As you can see he’s always trying to be friends only with those who are closer to Elias. Even his fellow Lebanese can’t work or mingle with him. Karim is a thie…. He  stea…. people’s idea and take ownership of it. Before he came to call centre, the Monsear provides us with uniform. But since Karim took over, he introduced a new uniform – black trouser and white shirt. Interestingly, the money for the uniform comes from our own pockets.

Moreover, Mr. Karim has given us earpiece for our work. Gambia, you would not believe it but Karims he makes us sign an undertaking that if it has problem we have to pay for it, $20 (D500). Karim promoted someone in his department after having had an alleged sexual affair with the girl. Ask any of the call centre agents they will give you her name.

Karim used to allegedly describe direct sales workers as monkeys.  Karim told someone ‘I took you to call centre you failed there, I promoted you to direct sales you failed I promoted you to franchise you failed to perform there too, where else do you want me to take you’. This same guy once took an Africell EVC customer’s money, promising to send him credit which he never did and Karim knew about it but nothing came out of it. The truth is, the guy is Karim’s son, as he’s generally referred to. Like father like son, aren’t they? Saul Jagne can attest to what we’re saying because he was supervisor at the time.

Karim, please go and give Tamsir his D10, 000 commission. They worked for it, it is their sweat. If you can’t give them, please do not cheat them.

Mr. Kutubo Keita, even if you do not read the Holy Quran, you must have heard it over and over, that you would not make people suffer and god let you get away with it. You must see it, one way the other. In fact, we’ve seen it. You’ve been dropping in the company. From assistant customer manager, you were dispatched to call centre. This was a demotion. But as if it wasn’t enough, you were deployed to quality-check. Your wife has left you. Wake up bro!

The same goes for Aji Singhateh. Karim didn’t worth it. You working with only your brothers and sisters. Go easy with them!

Hi Milad, (smart boy) we all know you are a genius but that doesn’t mean we are stupid. We deserve a little bit of respect, okay…J

This message is for the headquarters: Comuim call centre agents work seven hours per day and the probation salary D4, 200. Africell call centre agents work for eight hours and their probation salary is D2, 500.  

With our annual salary increment, how many years should we work to have D4, 200 and what will Comuim pay their staff if they were Africell, which has the largest subscriber base. I took Comuim as an example because they also are a foreign-owned company paying the same bills as us.

Congratulations to my co-workers because with it all that we’re still the best. Whoever wants proof, just call at the same time, the call centre, of any of the GSM operators and see who will pick first. Plus, the quality of our call centre.

Elias this message is for you: We will never stop damaging the image of the company until there are positive changes. We will not accept to be treated anyhow in our own country.

Not only us but even management is tired of Karim. What is the point of keeping him when no one likes him here, not even a single person? Oh, maybe his son does!  

Ever since Karim took over as customer care manager, the number of warning letters he issued is unprecedented – never in the history of the company. So is the number of people whose services he terminated, wrongfully, and those who have resigned because they can’t take him anymore.

Editors note: When contacted for comment, Mr. Karim Nouri said he was driving and he asked the Editor of the Freedom Newspaper to call him back within one minute. Mr. M’Bai indentified himself to Karim and informed him that some aggrieved Africel workers have emailed the Freedom Newspaper accusing him of taking money from the company, fraternizing with a female staffer of the company and also unfair treatment of company workers. Mr. Nouri in response said: I am driving. I am about to enter my home. Could you call me back in one minute.”  

We placed couple of phone calls to Mr. Karim’s cell number, but he was not available to speak to us. The Africell ad promotion ringtone greeted us each time that we tried to reach Mr. Nouri on the phone. At one occasions it appeared that someone picked up the phone, but he declined to speak from the other end.

That said, we are treating the staffers claims against Mr. Nouri as mere allegations until proven otherwise. We also edited some of the statements for editorial reasons. Thanks for your attention.

source: http://www.freedomnewspaper.com/Homepage/tabid/36/newsid367/9203/Africell-Customer-Care-Manager-Fails-To-React--To-Staffers-Allegations-Of-Allegedly-Pocketing-Company-Funds/Default.aspx